🧭 Overview
Semaphore UI provides multiple levels of support to meet the needs of teams using our platform—from community users to enterprise customers.
🔧 Support channels
| Channel | Available to | Description |
|---|---|---|
| Live Chat | All users | Real-time assistance via Crisp chat inside the UI. |
| GitHub Issues | All users | Use GitHub to report bugs or request features. |
| Email Support | Pro users | Reach out to us via email at [email protected] for help with setup, usage, or troubleshooting. |
| Priority Email / Slack / Video calls | Enterprise | Direct access to our team for urgent or advanced needs. |
🕐 Response times
| Plan | Initial Response Time | Resolution Target |
|---|---|---|
| Free / Community | Best effort (no SLA) | N/A |
| Pro users | Within 24 business hours | 3–5 business days |
| Enterprise | Within 16 business hours | 1–3 business days |
Business hours: Monday to Friday, 9 AM – 6 PM (UTC+1)
🧩 What we support
- Installation & upgrades
- Configuration and environment setup
- Integration with Ansible, Terraform, Docker, SSH, Vault, and more
- Workflow and job execution issues
- Security questions and guidance
- API usage and automation
Enterprise Support
Our Entersprise Support is designed for teams that rely on Semaphore for mission-critical automation and need fast, reliable assistance.
For teams with higher security, compliance, or uptime requirements, we offer a tailored support package that includes:
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🔥 Emergency Support
Get help when it matters most. If your Semaphore instance is completely down, our team will respond within 4 hours to help you restore service as quickly as possible.
-
Technical Support
We answer all your questions about using Semaphore, troubleshooting issues, and best practices within 12 hours.
-
Setup & Integration Assistance
We’ll guide you through setting up Semaphore, including installation, configuration, and integration with your existing workflows and tools.
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Upgrade Support
Ensure a smooth upgrade path. We’ll help you plan and execute updates to Semaphore with minimal downtime or disruption.
Support plan comparison
| Feature | Free | Pro | Enterprise |
|---|---|---|---|
| Emergency Support | ❌ | ❌ | ✅ Response in 4 hours |
| Technical Support | Community-based | ✅ Response in 24h | Response in 12 hours |
| Setup & Integration Help | ❌ | ❌ | ✅ Included |
| Upgrade Assistance | ❌ | ❌ | ✅ Smooth upgrade support |
| Support Channels | GitHub | Email / Slack / Video calls | |
| Availability | Best-effort | Business hours | Business hours + emergency access |
| SLA / Agreement | ❌ | ❌ | ✅ Custom SLA |
Addons
We offer specialized custom development service to create features tailored to your specific needs, enhancing your Semaphore experience.